Differences between fact and theory

What is Fact ?

    Facts is actually the truthiness about something which it is haven happened before and this circumstances will provided a strong convince to be that thing or statement as truth. At other world, it can be simply understand by the something that is actually exist, real one.

What is Theory ?

    The theory can be best understanding as  the coherent group of general propositions used as principles of explanations for a class of phenomena or a proposed explanations whose status is still conjectural, in contrast to well-established propositions that are regarded as reporting matters of actual fact. 

Theories vs Facts

"If the facts don't fit the theory, change the facts" - Albert Einstein

The differences for both of factual and theories are if the path from a statement to verifiable predictions is short and uncontroversial it known as factual. Theory is a statement which can generates a wide scope of predictions, but only through some intermediate steps, such as reasoning, computations, the use of other statements.Thus the path from a theory side are to do a predictions that may not be unique and often becomes debatable or issuer. Between the extreme cases of statements that are clearly facts and those which are clearly theories there is a whole spectrum of intermediate cases. 

    "Physics is a developing logical system of thinking whose foundations cannot be obtained by extraction from past experience according to some inductive methods, but come only by free fantasy"- Einstein . Top-level theories of science are not deduced from observable facts, they are constructed by a creative act and their usefulness can be demonstrated only afterwards. 

     According to the certain experienced which have been justified or will be justify in the decision -making on the basic of the truth. also will explained more about the statement of the truth in the theory itself. As for examples, the past experienced can be known as the truth which it is have been established.  But, when it expected in future it is known as hypothetical where there is no difference between factual and theory. It is because, both are varieties of model the we use in making decisions. So, from the explanation that cuts from the other statement which have search before have give us some understanding between about facts and theory. This conditions may be useful in my research because the point is, theory are really important to be applied to any research by researcher which it is as a facts and the truth is also needed to convinced this facts that the statement is can be used in research. 

Inductive or Deductive ?

Inductive or Deductive ?

     My research topic either it can apply as the inductive or deductive type of research where it can apply as the deductive types of research. The deductive types of research references to some statement that it begin with word called 'premises' that are "assumed to be true and we can determine what else would have to be true if the premises are true". We will begin by assuming that if you think, then you must exist and work from there. With the deductive also will provided absolute of our conclusions. They must be accepted on face value or by faith or for the purpose of exploration. 

     In this situations which my topic research is about the customers satisfactions in government  counter service as my begin statement and I assumed it true to find that customers dissatisfied with the government counter service. I will use it as my theory either it is logic or not for the beginning before study or explore it deeply. 

How to narrow down my research ?

    To do my research more easier first thing I have to do is by narrow down it with specific and in small scope. According to my research topic that I has choose, I more specific it to the government sector focuses at counter service and at the small scope area at Kuching, Sarawak only. This conditions will make me easy to collected the data, observations and to study more about my research topic. 

    Referring to the past data collected before like journal, book, records and other material also will helps to do this research work smoothly and have evidence to convince our facts and theory  and then it easier to confirmation our research topic to the audience.

Dimensions of research

What is Dimensions of research ?

    The dimensions of research is understand several dimensions of research (Newman, 2000; Sekaran, 2003; Salkind 3003) : The purpose of a study, the use of research and the time in research. 

Research Purpose

   The research purpose have three types which is Exploratory, Descriptive and Explanatory . The exploratory is become familiar with the basic facts, setting and concerns. The descriptive is provide a detailed and highly accurate picture. The explanatory is test a theory's predictions or principles. My research topic can apply to the descriptive research because it also may came out with the new idea of the topic or can be provide a detailed about the topic related. The goal is to formulate more precise questions that future researcher can answers. According to my topic or issues, there is some questions that occur which is from the problems state during the government counter service for their customers.

Use of Research


    The use of research can differentiate into two type of research it is known as Basic research and Applied research. The basic research can be defined as "sources of most new scientific ideas and ways of thinking and the applied research". My issues or topic can be apply as the applied research because of this issues try to solve specific policy problems which the specific problems in my topic is customers satisfactions towards government counter service specific at Kuching, Sarawak and it will help the practitioners accomplish their tasks about the issues.

The Time Dimension in Research


    The time dimension can be found into two type which it is Cross-sectional studies and Longitudinal studies. According to my topic research it can be apply to the cross-sectional studies because it only can be done and gathered the data just once and it only take periods of time like days, weeks and months. My topic research may take a few months to accomplish it with better result.

Data Collection Techniques Used

    My data collection will used the quantitative research methods because I may used two type or many type of data collected to get a good data to evaluate my related research topic. The quantitative research methods is to gain a rounded viewpoint of customers satisfactions. There are two  way to get the data that I may use is survey and existing statistics because the existing statics will as my located research questions reference to the previous record, journal and other material and using this as my references, I will use such  as survey, analysis of complaints and compliments, observations and others related to this methods.


    

What's the interesting topic should I do?

My propose topic is....

    According to the main issue that is related to the marketing mentioned at the introduction parts, it is related to the service and specific to the customers satisfaction towards it. But which sector that I most interested to do? Did we realize it especially when we go to any government counter service, how they treat you as a customers? how about they service? This conditions make me come out with one issue topic that is interesting to propose as my topic research, which is more to the government counter quality service and compare it with the non-government counter quality service which specialize at Kuching, Sarawak and related it towards customers satisfactions.

Why must that topic?

    Determine why I interested to research that topic issues, it is because of my own experiences and others relatives experiences plus my own observations that give me idea to propose and touch more about this issues. Otherwise to convince me to do research for this topic issues because of nowadays we can see, hear and experienced it by own self about the government service especially at the customers counter service, "As far back as 2000, the Complaint Bureau of the Prime Minister's Department had received complaints regarding weaknesses in government administration including slow and ill-mannered public counter services"- New Straits Times, August and September (2000) bring the evidence that government counter service give effected to customer satisfactions towards their service.

The problems is..


    Why customers dissatisfaction with government counter service? Is there any mistaken or any deficiency during the service? The answers is "yes", there is have a deficiency that make customers feel dissatisfaction. Based on my experienced, the latest one is during my visit to Residence Office at Bintulu last few day ago, my purpose it to claim my BRM1 Malaysia at their counter, I have to wait and stand more than 30 minute to wait they serve me and the most make me feel dissatisfied is why should the workers at the customer counter service have to used high voice and with angry face serve customers mostly senior citizens who come from rural place to claims their vouchers. This conditions as one of the problems that I interested to research this issues, I want to know why should not only at the Residence Office at Bintulu but other government counter service at any area at Malaysia treat their customers that way.  As the customers, did we satisfied with it? what our perceptions towards their services? This questions may state the problems  occurs when the customers feel dissatisfied with the government counter service.